Collingham Church View Surgery

School Lane, Collingham, West Yorkshire LS22 5BQ

Practice Information

Medical Students  (this has been suspended currently due to the coronavirus pandemic and we are not taking students at this time)
Collingham Church View Surgery has an active interest in helping to teach medical students from the University of Leeds, and Dr Victoria Hance is the lead clinician at the practice .
Throughout the year the practice will have medical students sitting in on consultations with various clinical members of staff. Medical students are always under the supervision of a qualified clinician.

Patients will be informed when booking that the clinician has a medical student in clinic that day and the patient will be asked if they are happy for them to be present during the consultation. There will also be notices in reception on the days we have a medical student . Finally the clinician will check (before taking the patient into their consultation room) that they are happy to have a medical student sitting in . If at any of these times you prefer to not have the medical student present then please just let reception or the clinician know and the medical student will leave the consultation room for the duration of your appointment.
The medical students are governed by the same confidentiality rules as the GP’s and all the staff at the surgery.

Telephone Consultations

Telephone consultations with the doctor can be arranged by appointment at certain times during the day, usually after morning surgery.

Home Visits

If you are too ill to come to the surgery or are genuinely housebound, you can request a home visit. Please telephone as early as possible, before 10am, and leave your phone number in case the doctor wishes to speak to you. It is helpful if you give the receptionist some idea of the problem so that the doctor can decide how quickly to visit.

If your visit is urgent, your own doctor may not be available but one of the partners will be on duty and will be able to attend to you.

Out of Hours

The Collingham practice is part of West Yorkshire Urgent Care Services who provide out of hours care for their patients.

If you require urgent medical attention when the practice is closed please ring NHS 111.

Chest pains or a suspected stroke constitute an emergency and if this is the case you should dial 999

The out of hours service is available for Collingham patients from 18:00 Friday to 08:00 Monday and then 18:00 to 08:00 Monday to Thursday. The service is also available between 13:00 and 14:00hrs for patients who ring the Collingham surgery number where there are recorded instructions for the patient to follow. If required, the phone system will transfer you to the out of hours service provider.

The out of hours service is available for Thorner between 18:00 Friday to 08:00 hrs Monday and then 18:00 to 08:00 Monday to Thursday. There are recorded instructions for the patient to follow. If required, the phone system will transfer the patient to the out of hours service provider. Outside of these hours, please ring the surgery at Collingham for urgent medical attention.

Don’t forget your local pharmacists are not only qualified to dispense prescriptions but are able to advise on medication and deliver healthcare. They can offer advice on common problems such as coughs, colds, aches and pains. You can talk to your pharmacist in confidence and you don’t need to make an appointment. All discussions can take place in person or on the phone.

Repeat Prescriptions

Prescriptions of medicines taken regularly can be obtained without seeing your doctor provided that the doctor has agreed to this. All repeat prescriptions are held on computer. You can sign up to order your prescriptions online which is the most secure way or deliver your repeat prescription computer slip to the surgery. For all repeats please allow 5 working days before collecting. Dispensing patients may expect to collect their medicines ready prepared.

Results of Blood Samples, Tests etc.

You are not normally contacted if your results are normal.   Results are only available to the patient, not to a patient’s representative in line with data protection guidelines. (Exception – results for children).

Training of Medical Students

Occasionally we have students in the practice who are training to be doctors. This will be mentioned to you in advance and if you prefer to see the doctor or nurse alone please tell the receptionist.

Disabled Patients

All our surgeries are designed with access for the disabled and infirm: We have easy wheelchair access to the building and consultation rooms and there are toilet facilities for wheelchair users. We also have an induction loop system for the deaf and hard of hearing.

Target

Staff training is one afternoon a month on  a Thursday afternoon from 12 noon. This is in line with Leeds CCG central staff training programme.  When we are closed for training,  if you need urgent medical help please call NHS 111. The training dates are:

Thursday 8th October 2020

Thursday 12th November 2020

Fees for Non-NHS Services

The NHS provides healthcare to patients free of charge, but there are some services that are not covered by the NHS. Over recent years more and more organisations have been involving Doctors in a range of non medical work.  The services shown below are not provided under the NHS Contract and a fee will be charged for these services by the practice.  The fees are based on guidance by the British Medical Association (BMA).

Payment should be made at the point of delivery, either in cash, cheque or debit card, contactless card (debit card facility is only available at Collingham Surgery).

Data Protection Act

Personal data is stored and managed in accordance with the Data Protection Act.