Appointments

Due to the current Covid-19 pandemic we have reduced the number of patients attending the surgery and have suspended online access for patient to pre-book appointments with our GP's. 

Therefore if you phone for an appointment you will be called back by the Doctor or Nurse to discuss your symptoms over the phone and they will decide with you the best course of action.  If you are asked to come to the surgery for a face-to-face appointment you will be required to wear a face mask so please bring this with you (or we can provide one).  We maintain strict social distancing in the practice.  

How to Book Appointments

  • Due to the ongoing Coronavirus pandemic we have temporarily disabled online appointment booking via Systmonline and NHSApp.

 

  • Telephone - You can call the practice from 8 am in the morning Monday to Friday to request an appointment with a GP, nurse or healthcare assistant. 

 

  • Extended Access - For Saturday and Sunday morning 9:00 - 12:00 routine appointment you still need to make an appointment by calling Collingham Surgery or Extended Access on 0113 221 3540.  This is not a walk-in service.  See below for more information.

Home Visits

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Extended Access

Saturday and Sunday Morning Face to Face Appointments

There are now Saturday morning routine appointments from 09:00 – 12:00 available through our extended access service at:

  • Wetherby Health Centre, Hallfield Lane, Wetherby, LS22 6JS
  • Rutland Lodge Medical Practice, Scott Hall Road, Leeds, LS7 3DR

This increased availability is an extension of the services offered by your practice and is provided by a range of local clinicians including GPs, nurses and health care assistants.

Please note, this is not a walk-in service – you still need to make an appointment via your own GP practice or by calling the extended access team on 0113 221 3540

Extended Access appointments are for routine general practice issues and not for urgent care. If your practice is closed and you are unwell please call NHS 111.

Click here for a Video link with more information.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.